Last Updated:​ [Insert Date, e.g., 09/01/2026]

I want you to be completely satisfied with your purchase. This policy outlines how returns and refunds work for orders placed at ethosgoods.store.

1. Return Eligibility​

You may request a return if:

• The item is unused, in original packaging, with tags intact

• The request is submitted within 30 days​ of delivery

• The product is defective, damaged, or incorrect (please provide photos)

⚠️ Non-Returnable Items:​

• Digital downloads, personalized/custom items

• Clearance or final-sale products (marked as such)

2. Refund Process​

• After I receive and inspect your return:

  ✅ Approved refunds​ will be issued to your original payment method

  ⏱️ Processing time: 3–7 business days​ (depending on your bank)

• Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

3. Non-Refundable Situations​

I cannot issue refunds for:

• Items returned after 30 days

• Damage caused by misuse, accidents, or improper handling

• Items without original packaging or showing signs of use

• Original shipping fees (unless I made an error)

4. How to Initiate a Return​

Contact me directly at support@ethosgoods.store​ with:

• Your order number​

• Reason​ for return

• Photos​ (if applicable for damaged/defective items)

I’ll respond within 1 business day with instructions and a return address:

ethosgoods.store​

📍 810 S KOLB RD UNIT 25, TUCSON, AZ 85710-4961

📞 Phone:​ +1 575-952-3756

⏰ Support Hours:​ Mon–Fri, 9:00 AM – 5:00 PM (MST)